Managed Operations Partner for Customer Experience, Workforce & Business Growth
RADIKARI runs business process outsourcing, manpower outsourcing, customer operations, workforce management, sales & distribution, and technology-enabled services for leading companies across Indonesia — so your team can stay focused on the core business.
Years of Experience
Professionals
Contact Center Seats
Clients Served
Operational Locations
- ISO 27001:2022 Information Security Management
- ISO 9001:2015 Quality Management System
Trusted By
Companies That Run Operations With Us
Business Solutions
Start From the Problem You Need Solved
Most conversations with us begin with an operational bottleneck — rising service volume, a workforce that is hard to scale, or a process that costs more than it should. Pick the one closest to yours.
Our Capabilities
What We Actually Operate for You
Six delivery capabilities that can be engaged on their own or combined into one managed operation. Each one has a dedicated page with scope, coverage, and engagement model.
Industry Expertise
We Already Know How Your Sector Runs
Regulation, peak patterns, and customer expectations differ sharply by industry. These are the sectors where we run operations today, with playbooks and trained talent pools already in place.
Operating Model
People + Process
+ Technology
+ Performance
Outsourcing fails when it is treated as headcount supply. RADIKARI manages all four layers of the operation, which is what makes results repeatable rather than dependent on individuals.
Sourcing, screening, and onboarding run through our own recruitment engine, followed by role-specific training, certification before go-live, and ongoing coaching and career pathing to protect retention.
Every engagement is documented as an SOP, sampled by an independent quality assurance function, and governed through scheduled business reviews with a named account team on our side.
Contact center platforms, workforce management, AI assistants, and custom-built tooling are integrated with your systems so the operation runs on shared data instead of manual handovers.
KPIs and SLAs are agreed before launch and reported on a fixed cadence, with root-cause analysis on misses and a continuous improvement backlog that carries from one review cycle into the next.
Client Success
Operations We Took Over, and What Changed
Three engagements that show how the operating model plays out in practice — the starting problem, the model we deployed against it, and the result the client measured.
Financial Services & Fintech
Scaling verification without slowing onboarding
- Challenge
- Application volume grew faster than the in-house verification team could clear it, pushing onboarding turnaround past target.
- Operating model
- Dedicated KYC/KYB team under our SOP and QA framework, with capacity flexed against daily application forecasts.
Retail & E-Commerce
Absorbing campaign peaks without permanent headcount
- Challenge
- Contact volume during campaign dates ran several times above baseline, leaving service levels to collapse in the busiest weeks.
- Operating model
- Core team plus a trained surge pool activated on a campaign calendar, managed through workforce planning and interval-level monitoring.
ISP & Telco
Turning a support desk into a retention channel
- Challenge
- Technical support resolved tickets but had no mechanism to catch subscribers who were already on their way out.
- Operating model
- Support agents cross-trained on retention offers, with save-desk routing and outcomes tracked against a dedicated retention KPI.
Why RADIKARI
The Reasons Clients Hand Us the Operation
Choosing an operations partner is a risk decision before it is a cost decision. These are the six things prospective clients check first — and where our answers are documented rather than claimed.
Security
Information Security & Data Protection
Customer data is handled inside an information security management system certified to ISO 27001:2022, with access control and audit trails built into the process.
Quality
Independent Quality Assurance
A quality function separate from delivery samples interactions and transactions against your standards, so performance reporting is not marked by the team being measured.
Footprint
Nationwide Delivery Coverage
Six operational locations across Java give access to distinct labour markets and provide continuity if any single site is disrupted.
Management
Experienced Management Capability
Every engagement gets a named account and operations lead reporting into a directorate that has run outsourced operations since 2014.
Certification
Certified Operating Standards
ISO 27001:2022 for information security and ISO 9001:2015 for quality management, both externally audited and maintained across the operation.
Scale
Scalable Operations
More than 3,300 professionals and over 900 contact center seats already in place, so ramping a new programme does not start from zero.
Insights & Perspectives
What We Are Publishing Right Now
Practical writing on outsourcing and managed operations, workforce, retail and e-commerce, AI and automation, and revenue operations — drawn from the programmes we run rather than from theory.
Let’s Talk
Facing an Operational Challenge?
Tell us where the operation is under strain — service levels, hiring, cost per transaction, compliance exposure. We will come back with a delivery model, an indicative timeline, and the KPIs we would be measured against.