Agent
A person who works in a contact center and is responsible for direct interaction with customers through inbound or outbound communication, whether via phone, chat, email, or other digital channels. An agent’s tasks include assisting customers in placing orders, resolving issues, providing basic technical guidance, and answering questions about services or policies.
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A person who works in a contact center and is responsible for direct interaction with customers through inbound or outbound communication, whether via phone, chat, email, or other digital channels. An agent’s tasks include assisting customers in placing orders, resolving issues, providing basic technical guidance, and answering questions about services or policies.
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